Student Grievance Redressal Cell

PROCEDURE FOR REDRESSAL OF GRIEVANCES BY THE STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC)

The Student Grievance Redressal Committee (SGRC) at Xavier University, Patna addresses grievances from students enrolled in the university or applicants seeking admission.

Submission of Complaints:

• Complaints or grievances related to the institution must be submitted online to the Chairperson of the SGRC using the designated SGRC Form.

Processing of Complaints:

• Upon receipt of the online complaint, it will be forwarded to the SGRC with comments within 15 days.
• The SGRC will submit its report and recommendations to the university’s competent authority and a copy to the aggrieved student within 15 working days from the date of receipt of the complaint.

Hearing of Complaints:

• The SGRC will schedule a hearing date, which will be communicated to both the university and the aggrieved student.
• The aggrieved student may appear in person or authorize a representative to present the case.

Appeals:

• Students dissatisfied with the SGRC’s decision may appeal to the Ombudsperson within 15 days of receiving the decision.
• Grievances not resolved by the SGRC within the stipulated time may be referred to the Ombudsperson by the university.

General Instructions:

• Grievances should be submitted within a week of the issue arising. Late submissions require a valid reason and supporting evidence.
• All sections of the form must be completed, and supporting evidence should be submitted at the time of the hearing.
• Grievances should be formally and appropriately described within the word limit.
• If the complainant or their representative does not attend the hearing, the case will be decided in absentia.
• Appropriate action will be taken against the complainant if the complaint is found to be false or frivolous.
• The university is not responsible for any payments made to external individuals/groups/agencies/organizations promising admissions.

Ombudsperson Proceedings:

• The Ombudsperson will provide reasonable opportunities for both parties to be heard before concluding proceedings.
• The Ombudsperson will pass an order with reasons and appropriate relief for the aggrieved student.
• Copies of the order will be provided to both the institution and the aggrieved student under the Ombudsperson’s signature.
• The institution must comply with the Ombudsperson’s recommendations.
• The Ombudsperson may recommend appropriate action against the complainant if the complaint is found to be false or frivolous.